Terms and conditions

Draft for review: to be checked, ideally by a lawyer, before xBooking goes live.

1. Who we are and what these terms cover

xBooking is run by N epoch Technologies (Pty) Ltd (registration number 2025/882616/07) ("we", "us"). These terms apply to businesses that use xBooking to take bookings ("businesses") and to people who book with them ("customers"). By using xBooking, you agree to them.

2. Bookings are between the customer and the business

xBooking is the system a business uses to take bookings; it isn't the business. When you book, your agreement for the room, appointment, class, venue or equipment is with that business, on its terms: its prices, deposit, cancellation rules and check-in times, which are shown before you book. Questions or complaints about what you booked go to the business.

3. Customers

Give correct details. If you book for someone else, such as a child for swimming lessons, you confirm you may share their details with the business, and you're responsible for the booking.
A booking is confirmed once you see a confirmation and receive the email. Where the business asks for payment online, it's confirmed once the payment is.
You can cancel as the business's rules allow, from the link in your confirmation email. Whether you get money back, and how much, is the business's policy; refunds are made by the business.
If a business runs loyalty rewards, its points can be used for 6 months from the day you earn them, and your oldest points are used first. After that they expire. Points given back when a booking is cancelled count from the day they come back. Your rewards page shows when yours expire. Visits on a visit card don't expire. Rewards are offered by the business, not by xBooking.
A place offered from a waiting list, or kept for you for the next term, is held only until the time in the email. After that it goes to someone else.

4. Paying online

Online payments are made through Netcash, our payment provider, straight into the business's own Netcash account. We never see your card details and don't hold the money. Netcash's own terms apply to the payment.

5. Businesses

You must be entitled to offer what you list, and keep its details, prices, availability and rules accurate and lawful.
You're responsible for your bookings, for honouring them, for refunds and for how you treat your customers, including under the Consumer Protection Act.
If you run loyalty rewards, you're responsible for honouring them. Points expire 6 months after they're earned, and customers can't earn or use rewards while yours are switched off.
You're responsible for the personal information your customers give you through xBooking, and for using it only for their bookings (see our privacy policy).
Keep your sign-in details safe. You're responsible for what's done on your account.
Don't use xBooking for anything unlawful, misleading or harmful, or try to break or overload it.

6. Fees

Any fees for using xBooking are shown to the business before they apply. Netcash charges businesses its own fees for online payments, under its agreement with them.

7. Availability and changes

We work to keep xBooking running and your information safe, but can't promise it will never be unavailable or free of errors. We may change or improve the service, and will tell businesses before changes that affect them significantly.

8. Liability

As far as the law allows, we aren't liable for what a business offers or does, or for indirect losses from using xBooking. Nothing in these terms limits rights you have under the Consumer Protection Act or other law that can't be limited.

9. Ending

A business can stop using xBooking at any time. We may suspend or close an account that breaks these terms, after telling the business why where we can.

10. Changes to these terms, and the law

If we change these terms, we'll update this page and tell businesses by email first. These terms are under the law of South Africa.